FAQs

Frequently Asked Questions

1 day hire is usually a 24h period, however, if you need the gear for a long day shoot, you can pick up from 3pm on the day before your shoot, and return before 10am on the day after the shoot  for a 1 day hire rate. Timing subject to other bookings = if the equipment is due to be returned on the day of your pick up or to be hired to subsequent hirer on the day of your return, we might set a time restrictions on your hire, but we will advice you about this in advance. If you have complicated shoot or any troubles, please let us know.

Pick up after 3pm the day before your shoot and return by 10am after your two consecutive hire days. Timing might be subject to other bookings.

Pick up on Friday after 3pm, return on Monday by 10am – timing might be subject to other bookings.

Yes, of course. Let us know how many days you are shooting. Generally, you can pick up a day before your shoot after 3pm and return a day after your shoot before 10am. For example, if your shoot is 4 days and Tuesday through to Friday, you can pick up on Monday after 3pm and return on Saturday before 10am. Timing might be subject to other bookings.

Pick up on day 1 after 3pm, return on day 8 before 10am (eg: Wednesday to Wednesday) – timing might be subject to other bookings.

You can order via email at info@rentacam.sydney, or over the phone on 02 9669 4393 or 0433 072131.

We are located in Unit 3 at 396 Princes Hwy in St Peters, close to Hungry Jacks and Ikea in St Peters, just 6km from Sydney CBD area, 3km from Sydney Domestic Airport and 4km from Sydney International Airport. From CBD it takes around 15 minutes to drive or around 30 minutes by bus. You can also use train, the nearest train stop is Sydenham and Mascot, some 10 minutes walk away.
There’s free parking, just turn left into our carpark from Pricess Hwy.

Yes we can. For greater Sydney we either use a courier or deliver ourselves, for places further away we use Express post Platinum with next business day delivery guaranteed (please let us know your post code and we’ll find out if it fits to AuPost’s area for this service).

Yes, it is OK and no, there’s no surcharge. We do recommend you to get a proper travel insurance though.

No, we do not pre-authorize credit cards. We will however record your credit card number and we will keep it until the equipment gets back. No funds will be transfered or pre-authorized when hiring. As much as we trust you – the photographers, we need to protect ourselves too. We will only process the payment if the equipment comes back damaged, does not come back in time and you fail to contact us, or does not come back at all.
We do take some time to verify our customers and if you are a new customer and in particular circumstances, we do reserve the right to charge a part of or the whole deposit. We will advise you about that within 24hrs from your first enquiry.