Frequently Asked Questions

Pick up anytime after 3pm on a day 1 and return the next day before 10am (eg: Friday to Saturday) – timing subject to other bookings = if the equipment is due to be returned on the day of your pick up or to be hired to subsequent hirer on the day of your return, we might set a time restrictions on your hire, but we will advice you about this in advance.

Pick up on Friday after 3pm, return on Monday by 10am – timing might be subject to other bookings.

Pick up on day 1 after 3pm, return on day 8 before 10am (eg: Wednesday to Wednesday) – timing might be subject to other bookings.

You can order via email at email, or over the phone on 02 9669 4393 or 0433 072131.

We are located at No 1 Ellis Ave in Alexandria, next door to Bourke Street Bakery on Gardeners rd, just 5km from Sydney CBD area, 2km from Domestic Airport. From CBD it takes less than 10 minutes to drive or around 20 minutes by public transport (buses 309, 310). Mascot train station is about 6 minutes walk.
There’s plenty of free parking, just drive in.
Click the map for the exact location.

Yes we can. For greater Sydney we either use a courier or deliver ourselves, for places further away we use Express post Platinum with next business day delivery guaranteed (please let us know your post code and we’ll find out if it fits to AuPost’s area for this service).

Yes, it is OK and no, there’s no surcharge. This year alone our gear shot events in Singapore, Japan, England, France, Spain, USA and toured New Zealand, Thailand, Nepal, Chile and Argentina. We do recommend you to get a proper travel insurance though.

No, currently we do not. We will however record your credit card number and we will keep it until the equipment gets back. No funds will be transfered or pre-authorized when hiring. As much as we trust you – the photographers, we need to protect ourselves too. We will only process the payment if the equipment comes back damaged, does not come back in time and you fail to contact us, or does not come back at all.
We do take some time to verify our customers and if you are a new customer and in particular circumstances, we do reserve the right to charge a part of or the whole deposit. We will advise you about that within 24hrs from your first enquiry.

Yes, all prices right through the website do include GST.

We do accept cash, eftpos and credit card (with no additional surcharge). If you’d like to use any other method, please let us know. We’re happy to accept bank transfer, not so happy about cheques. Payment is to be made in Australian dollars in advance – on pick up or prior our delivery or courier.
If you happen to extend the hire of the equipment, please let us know and we will run the payment on the credit card provided on the pick up day.